I rented an allergy-free studio apartment by trusting booking.com. But on the first day, my vacation turned into hell. The house was extremely dirty and musty. Since me and my 4-year-old daughter are allergic, we could die on the first night, they couldn't come up with any solution about the house. We left the house the same morning and had to rent a different house. As if they were not responsible for such a scam, they took 26 days' fee from me and they do not refund me the price of the house I did not use. I was a Level 3 Genius customer of Booking.com, my vacation was ruined in a big scam.
NEVER use booking.com! I booked "Apartment Beautiful Sultan House At Cleopatra Beach" through booking.com for my family – 2 adults and 5 children – to stay from July 28 for 14 days. In addition to the price of the apartment, we had to pay €2000 to the host as stated on their website. When we arrived...
I had one of the worst travel experiences ever thanks to Booking.com. I reserved a hotel room in Tokyo through their platform, but when I arrived, I couldn't reach the host and was denied check-in entirely. After contacting Booking.com support, they managed to reach the property owner, who sent an e...
On May 26, I booked an apartment in London via Booking.com for the dates June 11–16. Since the day of booking, I’ve tried repeatedly to contact the property, but there’s been almost no communication at all. The apartment is managed by a third-party agency, and they have refused to give proper answer...
I made a fully paid reservation through Booking.com for a property that doesn’t even exist. When my check-in time arrived, we showed up with our luggage at the listed address—only to find no such hotel or apartment there at all. We were left stranded, stressed, and with no place to stay, all because...
I booked a stay through Booking.com at "Un bel appartement dans le centre de Bruxelles", confirmation number 5035****96, and paid in advance. On the very day we were supposed to check in, the host informed us that there was an electrical issue in the apartment and that we could not be accommodated. ...
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