Shame On Booking.com! You Ruined My Trip

We rented an apartment in Barcelona, Spain, through their platform, and when we arrived, it had been rented out to someone else! We were told by the owner that we had been sold an apartment that didn't even belong to them. This is an outrageous scam. We immediately tried to contact Booking.com for ...

I booked a hotel in London through Booking.com and paid the full amount in advance. After booking, the hotel contacted me directly, asking me to complete the check-in process online. I submitted all the required information, and shortly after, they confirmed my check-in was successful. However, whe...

I had one of the worst travel experiences ever thanks to Booking.com. I reserved a hotel room in Tokyo through their platform, but when I arrived, I couldn't reach the host and was denied check-in entirely. After contacting Booking.com support, they managed to reach the property owner, who sent an e...

I booked and fully paid for my hotel in Stockholm months in advance through Booking.com, yet when I arrived at the hotel, they had no record of my reservation in their system. Despite having confirmation and an invoice, the hotel refused to check me in. I spent hours trying to resolve the issue, bu...

I am absolutely furious with Booking.com! On June 17, 2025, I attempted to book two separate double rooms at the Premier Classe Hotel Breda in Breda, Netherlands, through your app. The payment process froze and gave me an error, making me think it failed. So, I tried to rebook. I couldn't find room...