I scheduled a car rental through Booking.com, but the entire experience was a mess from the start. After confirming the booking, I received no clear or detailed information about the next steps. Worse, Booking.com charged my account without sending a confirmation SMS or requesting any approval—money was just taken.
When I tried to cancel, I couldn’t reach anyone who could help. I was only able to cancel the insurance, not the actual rental. I never even picked up the car, and there was no way to contact a representative to resolve the issue.
I paid for a service I didn’t receive. I submitted a refund request through Booking.com and clearly explained the situation, but I’ve received nothing in return.
I recently had a bad experience with Booking.com while attempting to rent a car for a 6-day trip. I made all of the necessary arrangements and paid the full amount in advance through their platform, excited about my upcoming journey. I had no idea that this would be the start of a frustrating ordeal...
I rented a car through Booking.com with the assurance of free cancellation, and I canceled the reservation well within the allowed timeframe. However, despite following all the proper steps, I never received my refund. I’ve tried repeatedly to reach Booking.com customer service, but there’s no clea...
I tried to rent a car through Booking.com, and the payment was taken from my account immediately. But then, without warning, my reservation was canceled—and now they refuse to return my money. When I asked for an invoice to at least document the transaction, they told me they couldn’t provide one be...
I rented a car through Booking.com, and the rental company they directed me to took a 600-euro cash deposit when I picked up the vehicle. Upon returning the car, they assured me that the deposit would be refunded via bank transfer. However, I never received the refund. When I followed up, they shoc...
I made a hotel reservation through Booking.com, specifically choosing a stay with a free cancellation policy. However, despite canceling within the allowed time, I never received my refund. The hotel has fully charged my credit card, and I have already confirmed with my bank that no refund was proc...
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