I booked a 4-night stay at Tokyo Nishishinjuku Gochome Eki Tower through Booking.com for two people in a non-view room with breakfast, paying ¥35,000 per night. I made the reservation months in advance, expecting to benefit from early booking prices. However, I’ve now discovered that this was a complete waste of money.
When I checked prices for the exact same dates now, I was shocked to see that even a better room with a view and breakfast included is available for just ¥26,600 per night—significantly cheaper than what I paid. How does this make any sense? Why should customers be penalized for booking early?
Booking.com constantly promotes “book early to save,” yet I’ve clearly been overcharged for an inferior room. I am requesting a price match refund immediately. This pricing policy is misleading and unfair. If prices drop closer to the date, what incentive do customers have to commit early? Booking.com, you need to fix this by refunding the difference, or I will escalate this complaint to consumer rights authorities.
I booked a 4-night stay at M Hotel Makkah by Millennium through Booking.com from March 27 to March 31, for 3 guests. Since breakfast wasn’t included, I paid extra in advance to ensure it would be available for all of us—bringing the total to a hefty ₺40,632.71. But when we got to the hotel, we were...
I booked a hotel in Edinburgh through Booking.com for July 21–24, 2025, under reservation number 5608****28. I made the reservation back in June for £678, including breakfast. However, on July 8, I noticed that the exact same room — again with breakfast included — dropped to £628. Naturally, I submi...
I booked a 3-night hotel stay through Booking.com, fully aware that there was a 1-night cancellation penalty. Later, just out of curiosity, I checked the same room for the exact same dates on the hotel’s official website—and to my surprise, it was 15% cheaper. Naturally, I contacted Booking.com cus...
Between March 15–20, I booked a hotel through Booking.com for $852.82. The very next day, I noticed the exact same room with the same conditions listed on their website for $718.72. I immediately submitted a price match request through their “Price Match Guarantee” section. They called me and asked...
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