I booked a 4-night stay at M Hotel Makkah by Millennium through Booking.com from March 27 to March 31, for 3 guests. Since breakfast wasn’t included, I paid extra in advance to ensure it would be available for all of us—bringing the total to a hefty ₺40,632.71.
But when we got to the hotel, we were told that only one person was eligible for breakfast because the booking was “made under one name.” This makes zero sense. We had a confirmed reservation for three people, and all of us were staying in the same room. Why wouldn’t breakfast be available for all guests as paid?
I immediately contacted Booking.com and explained the situation. Unfortunately, nothing was done, and no resolution was offered. We were treated poorly at the hotel, and despite paying for breakfast, we didn’t use the dining service at all due to this absurd restriction.
I’m demanding a refund for the breakfast charge and asking Booking.com to step up and support its customers when hotels behave unfairly. This experience was unacceptable and extremely disappointing.
In March, I traveled to Mecca for Umrah and booked a stay at M Hotel Makkah by Millennium through Booking.com for three adults, including breakfast. On the first night, we missed sahur, but the next morning when we went to the restaurant for breakfast, we were shocked to hear that only the person wh...
I booked a hotel in Sharm El Sheikh via Booking.com, clearly selecting a meal-included option (at the very least, breakfast), and completed the full payment in advance. However, upon arrival at the hotel, I was told that my reservation only covers the room — no meals included. This was shocking and ...
I booked a 4-night stay at Tokyo Nishishinjuku Gochome Eki Tower through Booking.com for two people in a non-view room with breakfast, paying ¥35,000 per night. I made the reservation months in advance, expecting to benefit from early booking prices. However, I’ve now discovered that this was a comp...
On July 13, I made a hotel reservation through Booking.com. While the payment was taken as a pending charge (provision) on my card, I never received a confirmation email. No reservation number, no details — nothing. I waited and tried to contact customer service but couldn’t get through until 1:00 P...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
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