Please Give Me My Money
On 1 August 2026, I tried to purchase a Google Play gift card using my FamPay wallet, but the payment went to a wrong recipient. Instead of getting the gift card, my money was sent to “Google Asia Pacific Pte. Ltd – playstore1.bd@axisbank” and the transaction was shown as successful in the app. I paid a total of 450 Indian Rupees from my FamPay wallet for this transaction, and I did not receive the intended Google Play gift card or any equivalent service in return. This situation has caused me both financial loss and inconvenience, even though I acted in good faith and used the details shown during the payment process. I kindly request that this transaction be urgently reviewed by both FamPay and Axis Bank, and that my payment of 450 INR be refunded back to my FamPay wallet as soon as possible. I also ask for written confirmation of the investigation result and the refund so that I can be sure the issue has been fully resolved.
