On June 12, I purchased tickets through Booking.com for a Louvre Museum and Seine River tour for two people (confirmation code: BK124867045721175). Due to a scheduling conflict, I canceled the reservation through the platform. Shortly after, I received an official email stating that I would receive a full refund within 14 business days.
However, even after that time passed, no refund was issued. I contacted Booking.com via email to ask about the delay, only to be told that I would not be receiving any refund at all—a complete contradiction to the previous cancellation confirmation and refund promise.
This kind of inconsistent and unreliable behavior is absolutely unacceptable—especially from a global platform like Booking.com. I have written proof of the cancellation and the refund promise, and yet I’m still being denied my rightful money.
I demand an immediate refund of the amount and an explanation for why I was misled. Booking.com must honor the commitments they make in writing and stop disregarding customer rights. I won’t tolerate being ignored and misled after following the proper procedures.
On Friday, June 6, 2025, I booked tickets to the Louvre Museum in France through Booking.com. Despite completing the reservation and payment, we never received the tickets. We were traveling internationally and couldn’t reach customer service by phone, so we sent an email—but no one ever replied. W...
On July 28, 2025, at 10:00 AM, I purchased a Louvre Museum ticket through Booking.com. The reservation confirmation was sent immediately, and I was instructed to use the “Show Ticket” button to access my entry pass. However, when I arrived at the museum—on time and after waiting in line for several ...
I made a hotel reservation through Booking.com and paid the full amount at checkout. However, I never received a confirmation email, which is normally sent instantly after booking. When I contacted Booking.com customer service, they told me that if no confirmation was received, then the reservation...
I bought a Louvre Museum ticket through booking.com but only the reservation information was sent but the ticket information did not arrive to my email address. I provided the ticket through https://www.viator.com but only the reservation information was sent to my email address and that ticket does...
I had purchased a tour for two people through Booking.com. However, the tour was canceled by the organizer on the scheduled date we had selected. When I reached out for a refund, the organizer told me to contact Booking.com customer service. Since the refund was not issued, I sent an email to Bookin...
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