On August 11, 2025, an unauthorized charge of €742 was made to my credit card under the name “BKG*Hotel at Booking.C Amsterdam NL.” I did not make this transaction, nor did I book any hotel reservation. The moment I noticed the charge, I contacted QNB Finansbank, canceled my card, and filed a dispute for the transaction. I also called the bank’s customer service the same day, explaining that the transaction was not mine and that I could not make this payment. However, I was told I must call again on August 14, 2025, before my complaint would be processed — a policy I find very difficult to understand.
I also reported the issue to Booking.com customer service. They informed me that the matter had been forwarded to their finance department and that I should expect a response within a few days. In the meantime, I am experiencing financial inconvenience and stress due to this unauthorized charge.
I request an urgent cancellation of this fraudulent transaction and a full refund of the €742 to my account. I expect both the bank and Booking.com to act quickly to resolve this matter and prevent similar incidents in the future.
On May 20, 2024, two unauthorized transactions were charged to my credit card by "bkg Hotel at booking.com at Amsterdam"—one for €344 and another for $25. I did not make these bookings, and they do not appear in my Booking.com account. I have never shared my card or login information with anyone, a...
On August 8, 2025, my credit card was charged €1,028 under the description “Bkg Hotel at Booking Amsterdam” without my knowledge or authorization. I did not make any hotel reservation or payment on that date, nor did I receive any confirmation notification via SMS, email, or other channels. This tra...
On August 14, 2005, at around 01:30, I discovered that my QNB Finansbank credit card (last four digits: 2019) had been used without my knowledge. A transaction for €964 was made at a merchant listed as “Bak* Hotel at Booking. C Amsterdam NL.” At the time of this transaction, my card was physically w...
On August 14 at 21:55, I noticed that €726 had been withdrawn from my QNB Finansbank account ending in 6480 through Booking.com. The most shocking part is that I have never used this site before. I did not make any reservation or purchase, and until this incident, I did not even have a Booking.com a...
On March 8, 2025, my credit card was charged €1,801.15 (equivalent to $1,981.25 USD) under the name "bkg Hotel at Booking.com Amsterdam." However, I never made this transaction, and there is no matching reservation in my Booking.com account. I have never shared my card details with anyone, and this...
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