I Face Unauthorized €742 Charge from Booking.com Hotel I Never Reserved

On August 11, 2025, an unauthorized charge of €742 was made to my credit card under the name “BKG*Hotel at Booking.C Amsterdam NL.” I did not make this transaction, nor did I book any hotel reservation. The moment I noticed the charge, I contacted QNB Finansbank, canceled my card, and filed a dispute for the transaction. I also called the bank’s customer service the same day, explaining that the transaction was not mine and that I could not make this payment. However, I was told I must call again on August 14, 2025, before my complaint would be processed — a policy I find very difficult to understand.

I also reported the issue to Booking.com customer service. They informed me that the matter had been forwarded to their finance department and that I should expect a response within a few days. In the meantime, I am experiencing financial inconvenience and stress due to this unauthorized charge.

I request an urgent cancellation of this fraudulent transaction and a full refund of the €742 to my account. I expect both the bank and Booking.com to act quickly to resolve this matter and prevent similar incidents in the future.