Senem

Verified

Member since September 2019

Complaints

I Face Agoda Refund Issue – Charged for Hotel I Never Stayed At in Portugal

October 17, 2025 1:19 PM21

I booked a stay through Agoda for Ibis Porto Centro Mercado do Bolhão Hotel in Portugal for November 24–30, 2025, under ...reservation number 1660035534. I specifically selected the “Free Cancellation” filter when making the reservation. However, Agoda charged my Mastercard 19,688.56 TL immediately—wit...

Booking.com Wrongly Charging €1000 for Cancellation Before Free Deadline

Senem

Booking.com

March 14, 2025 10:13 AM65

I tried to cancel a reservation on Booking.com before the free cancellation deadline, yet I was wrongly charged €1000! M...y reservation confirmation and the cancellation policy clearly state that I can cancel for free until March 16. However, today is March 14, and the system is already demanding a €1...