I tried to cancel a reservation on Booking.com before the free cancellation deadline, yet I was wrongly charged €1000! My reservation confirmation and the cancellation policy clearly state that I can cancel for free until March 16. However, today is March 14, and the system is already demanding a €1000 cancellation fee!
How can there be such a huge inconsistency? Booking.com promises free cancellation until March 16, yet when I try to cancel, it suddenly claims my deadline has passed. Why should I be penalized for Booking.com's mistake?
This is not the first time I have encountered such issues with Booking.com. Customers should not be misled and charged unfairly due to flawed policies and misleading information. I demand that this incorrect charge be removed immediately.
Despite paying in full, Booking.com canceled my hotel reservation just one day before my stay. Now, I’m left without a place to stay, and current prices have skyrocketed. The alternative accommodation they offered is €600 more expensive, and they expect me to cover the difference. How can you cancel...
I accidentally made a reservation for the wrong and later date through Booking.com. I'm unable to cancel without incurring a fee. I submitted a request for a free cancellation through the system and tried to use my date change option, then contacted the hotel directly. The hotel informed me that fre...
I recently made a reservation through Booking.com but realized it was incorrect almost immediately. I canceled it within minutes, expecting no charge since the cancellation was made right away. However, my credit card was still charged, and Booking.com has yet to issue a refund. Despite explaining m...
I am a Booking.com Genius Level 3 customer and made my last 11 reservations with the "free cancellation" option, but I’m unable to cancel them. For the past month, the system hasn’t allowed me to manage any of my bookings, and as a result, I’m at risk of being charged €18,000. This is quite stressfu...
We made a reservation on May 27th and had to cancel it just 15 minutes later. We didn’t use any service of the property, nor did we cause any inconvenience. We even canceled well within the same hour, thinking it wouldn’t be a problem. Yesterday, we found out that the property has not refunded the a...
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