I made a New Year’s reservation through Booking.com for two accommodations in Pristina, Kosovo: “Urban Nest” and “Private Apartments”. Shortly after making my bookings, one of the properties told me that a window had been broken and they would be doing maintenance during those dates, and the other property—after receiving payment—asked me to cancel the reservation because “we rent monthly”.
In both cases I stated that I did not want to cancel my reservation and asked for an alternative solution, but I was simply told that I had to cancel. I attempted to reach customer service at Booking.com, but I could not find any phone number or other contact channel. This situation caused both a waste of time and real distress.
The total amount of my reservations was approximately $116 USD (converted from ~€100) and I paid by credit card. My booking reference is 6666858655. I urge Booking.com to stop working with firms that cancel bookings using false excuses like this, and to prevent user–victimization. I don’t want to deal with problems like this all the time.
Hello, for our trip to Montenegro (Kotor) from December 27 to 31, we booked a place called Bonita Residence through Booking.com. Just half an hour before arriving at the property on December 27, Bonita Residence canceled our reservation with various excuses, likely because they overbooked and gave o...
For our trip to Kotor, Montenegro, from December 27-31, we booked a stay at Bonita Residence through Booking.com. Shockingly, just 30 minutes before our arrival on December 27, Bonita Residence canceled our reservation with excuses that were clearly untrue. Most likely, they overbooked and gave our ...
My brother recently booked a rental home in Montenegro through Booking.com, and the condition of the property upon arrival was absolutely unacceptable. The apartment was in complete disrepair—the couches were broken, the toilets had been torn from their base, the curtains were shredded, and the wall...
I booked a 5-night stay at Five Points Center in Belgrade through Booking.com. At the time of booking, the total price clearly stated that all taxes were included, and I paid that full amount through the platform. However, when I arrived at the hotel to check in, they demanded an additional 1,600...
I rented a house through Booking.com and was charged twice for the same reservation. Despite creating multiple support tickets and explaining the situation in full detail — even providing visual proof — I have not received any response for over a month. This has caused both financial loss and serio...
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