On November 2, 2025, I rented a car through Booking.com at Split Airport — a Skoda Kodiaq (Reservation No. 657494796). Because my Istanbul→Split flight was delayed, I was supposed to arrive at 9:30 PM but only reached the airport at 12:30 AM. I notified both Booking.com and the rental company Payless of my delay and agreed to pay an additional €75 fee, requesting delivery of the car.
Booking.com customer support told me the company would wait and that I should give them the time details. However, Payless did not wait and I couldn’t take delivery of the car. Afterwards Booking.com applied the cancellation and refund conditions, and from the amount I paid — $190 — only $107 was refunded, leaving a deduction of $82.
Even though my flight was delayed and I informed all parties, I was deprived of the car and denied service. I request that the full amount of the deducted $82 be refunded to me.
Between September 5–12, 2025, I rented a car through Booking.com from Payless at Podgorica Airport (Reservation No: 671493738). I returned the vehicle on September 12 without any issues, and the return inspection report confirmed that the car had no damage or missing items. I received the official r...
Between September 8 and September 11, 2025, I rented a Skoda Kamiq through Booking.com from Enterprise Macedonia, picking up and returning the vehicle at Skopje Airport. I returned the car in perfect condition, and at drop-off, the staff confirmed that there were no issues and that my deposit would ...
On July 7, I booked a rental car in Sarajevo through Booking.com with the company 387 Rentacar. A total of ₺9.816,25 was charged to my credit card. On July 20, I arrived at the company’s office exactly on time to collect the car, but the vehicle was never delivered. Since that day, I have contacted ...
On August 11–12, 2024, I booked a car rental in Samos, Greece through Booking.com (Reservation No: 635600906). During the reservation process, I completed a payment of €170 and entered all my information correctly. When I arrived at the rental office to pick up the car, I was shocked to be told that...
On July 20, 2025, I booked a car rental through Booking.com (confirmation number 658401310) with Europcar at Rome Fiumicino Airport, scheduled to start on July 22, 2025. When I arrived to collect the vehicle, I was told my driver’s license—although new—was “not compatible,” and they refused to hand ...
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