5
Resolved

Double Payment After Booking Hotel – Urgent Refund Needed

January 17, 2025 9:46 AM105
Burak's Thank You Message
Thanks to Booking for all the support

I made a hotel reservation in the Netherlands through Booking.com and received a message requiring verification with the property. I completed the process through the provided link, but my card was charged twice. When I contacted the property, they informed me this was likely due to a hack.

This is highly concerning, and I demand an immediate resolution. The duplicate charges must be refunded promptly, and Booking.com needs to investigate how this happened to prevent future incidents.

I trust Booking.com to resolve this issue efficiently, but the lack of security and clarity in this process is unacceptable. I expect a swift response and the refund of all unauthorized payments without delay. Please address this matter urgently.

Burak
January 28, 2025 9:20 PM

Thanks to Booking for all the support

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