On November 6, 2025, I made and confirmed a reservation through Booking.com for “Le Red St Léon: Lit Queen Size * Wi-Fi * Idéal Couple” in Colmar, France, for the dates December 20–23, 2025 and paid 56,872 Turkish lira (~$1,364) in full. My reservation code is 5215150850.
Shortly thereafter, I received an email from the property owner stating that the accommodation had been booked by other guests and that I needed to cancel my reservation. I contacted Booking.com by email. They told me my situation would be remedied, that they would help with accommodations, and that if I found an equivalent property, they would cover the price difference.
I specifically informed them that, due to the short time remaining before my trip, I would not be able to find another place in the same price range. Despite this, today I received a new email from Booking.com saying they could only offer €60 and that I must cancel my reservation myself. I did not book with a free cancellation policy, so asking me to cancel creates distrust and makes me worry about whether I will receive a full and timely refund.
Being left without accommodation and in uncertainty with only one week until the trip has caused significant financial and emotional hardship.
First and foremost, I demand:
a full and prompt refund of ~$1,364,
the fulfillment of Booking.com’s written promise to provide equivalent accommodation and cover any price difference, and
an offer of replacement lodging of equal quality that won’t disrupt our travel plans.
On November 6, 2025, I made a reservation through Booking.com for a property in Colmar, France called “Le Red St Léon: Queen Size Bed * Wi-Fi * Ideal for Couples,” for the dates December 20–23, 2025. I received my reservation confirmation and paid $1,649 USD using my Ziraat Bank credit card. My rese...
On November 6, 2025, I made a non-refundable reservation through Booking.com for a property in Colmar, France called “Le Red St Léon – Queen Size Bed * Wi-Fi * Ideal for Couples,” for the dates December 20–23, 2025, under reservation code 5215150850. I paid approximately $1,620 USD by credit card. ...
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