I made a prepaid reservation through www.booking.com for a stay at Realty Trevi Company in Rome, from July 9 to July 10, 2025. I paid €200 upfront, which was charged to my credit card on February 12, 2025. On March 8, I received an email from Booking.com stating that my reservation had been canceled (not by me, but by the property), and that I would receive a refund within 7–12 days.
The refund never came. I contacted Booking.com, and they told me to dispute the charge with my bank. I followed their instructions even though it made no sense—my bank said it wasn’t their responsibility and that the dispute process could take up to 180 days.
Despite repeated emails and even phone calls with Booking.com’s customer service, they continue to say there's nothing they can do. How can that be? The cancellation was initiated by the hotel, not by me, and the reservation included a cancellation policy allowing a refund.
I’ve used Booking.com for all my international travel until now, but after this experience, I won’t even mention their name again. I used to recommend them to everyone—never again. I'm attaching proof of my emails and their evasive replies.
I made a reservation for Rome, Italy in February. 3 days before my trip, I canceled my reservation and accepted a €50 cancellation fee, expecting a €150 refund. When I booked, Booking.com charged a €200 pre-authorization. After I canceled, I expected them to refund €150 and close the case. However,...
I booked a hotel in Venice through Booking.com, choosing a prepaid option with free cancellation, trusting the platform’s reputation. I canceled the reservation well before the allowed cancellation deadline, but it’s been over 2.5 months, and I still haven’t received my refund. Worse yet, neither t...
I made the mistake of trusting the Booking.com. I booked a prepaid hotel in Venice with a free cancellation option, and although I canceled it before the stated deadline, I haven’t received a refund in 2.5 months. I’ve contacted customer service multiple times, but all I get are generic replies with...
On January 22, 2025, we made a reservation through Booking.com for a house in Rome for our travel dates: July 6–10, 2025. To secure the booking, we confirmed the reservation with a credit card hold on January 24, 2025. However, on June 3, 2025, the host unexpectedly canceled our reservation. Even t...
On June 8, 2025, I made a reservation through Booking.com (reservation number 6319033212) for a stay at Hotel Residence Spalena between July 29 and July 31, 2025. I paid $233.98 in advance with my credit card. However, the hotel later canceled my reservation, claiming that renovations would take pla...
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