I made the mistake of trusting the Booking.com. I booked a prepaid hotel in Venice with a free cancellation option, and although I canceled it before the stated deadline, I haven’t received a refund in 2.5 months. I’ve contacted customer service multiple times, but all I get are generic replies with no real solution. Neither the hotel nor Booking.com is responding to my messages. I even provided screenshots and booking details, but they were completely ignored. I’ve been left in a difficult situation because of Booking.com. It’s frustrating to see such a big platform fail to protect its users. Please don’t let yourself be victimized the same way.
I booked a hotel in Venice through Booking.com, choosing a prepaid option with free cancellation, trusting the platform’s reputation. I canceled the reservation well before the allowed cancellation deadline, but it’s been over 2.5 months, and I still haven’t received my refund. Worse yet, neither t...
I booked a stay at Hotel Canal Walter Venezia in Venice through Booking.com for July 20–22, 2025 and paid the full amount in advance. Months later, at the end of April, Booking.com unilaterally canceled my reservation without any warning or valid reason. This left me completely stranded, as I had a...
For my upcoming trip to Italy in August, I made a reservation back in December through Booking.com for Hotel Canal & Walter in Venice. However, about 20 days ago, the hotel cancelled my booking without providing any explanation. Booking.com claimed the cancellation happened because the hotel had cea...
I made a free cancellation on Booking.com, yet after 2 months, I still haven’t received my refund. Neither Booking.com nor the hotel has provided any explanation or resolution regarding this issue. Initially, Booking.com stated that the refund would be processed within 15 business days, while the h...
Comments