I booked a hotel in Venice through Booking.com, choosing a prepaid option with free cancellation, trusting the platform’s reputation. I canceled the reservation well before the allowed cancellation deadline, but it’s been over 2.5 months, and I still haven’t received my refund.
Worse yet, neither the hotel nor Booking.com has responded to any of my messages. I’ve reached out multiple times through the platform, and it feels like I’m being completely ignored. I followed all the rules, canceled on time, and now I’m left chasing a refund that should have been processed long ago.
I’m deeply disappointed. Booking.com, your brand name made me trust this process, and now I feel misled. I demand my refund to be issued immediately. Let this be a warning to others—don't assume you're protected just because it says “free cancellation.”
I made the mistake of trusting the Booking.com. I booked a prepaid hotel in Venice with a free cancellation option, and although I canceled it before the stated deadline, I haven’t received a refund in 2.5 months. I’ve contacted customer service multiple times, but all I get are generic replies with...
I canceled my reservation through Booking.com and was told that the refund would be processed within 7-12 business days. However, it has now been 1.5 months, and I still haven’t received my money. I’ve contacted customer service multiple times and sent numerous emails, but each response just asks m...
I made a free cancellation on Booking.com, yet after 2 months, I still haven’t received my refund. Neither Booking.com nor the hotel has provided any explanation or resolution regarding this issue. Initially, Booking.com stated that the refund would be processed within 15 business days, while the h...
I booked a stay at Hotel Canal Walter Venezia in Venice through Booking.com for July 20–22, 2025 and paid the full amount in advance. Months later, at the end of April, Booking.com unilaterally canceled my reservation without any warning or valid reason. This left me completely stranded, as I had a...
For my upcoming trip to Italy in August, I made a reservation back in December through Booking.com for Hotel Canal & Walter in Venice. However, about 20 days ago, the hotel cancelled my booking without providing any explanation. Booking.com claimed the cancellation happened because the hotel had cea...
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