I have been using Booking.com for years to book hotels, and for the first time, I also purchased a hotel + tour package for my trip to Egypt. However, I faced a major issue that completely ruined my experience.
Even though Booking.com had all my hotel details, on the last evening of my trip, the tour operator suddenly informed me that they would not be picking me up from my hotel. As a result, I missed the most important tour of my trip.
This is completely unacceptable! If Booking.com sells tour packages, they must ensure reliable service. I will evaluate the legal options once I return to Turkey. I demand compensation for the tour I missed and a proper explanation for this unprofessional service!
I booked a tour for two people through Booking.com, but on the day of the event, I was notified that the tour was canceled by the operator—not by me. This decision was entirely out of my control. When I contacted the tour provider about a refund, they told me to take it up with Booking.com customer ...
I made a non-refundable hotel reservation through Booking.com for an upcoming international trip and paid in full two months ago. The reservation clearly stated that it could not be canceled or refunded. However, this morning, I received a notification that Booking.com had canceled my reservation w...
I had purchased a tour for two people through Booking.com. However, the tour was canceled by the organizer on the scheduled date we had selected. When I reached out for a refund, the organizer told me to contact Booking.com customer service. Since the refund was not issued, I sent an email to Bookin...
I had one of the worst travel experiences ever thanks to Booking.com. I reserved a hotel room in Tokyo through their platform, but when I arrived, I couldn't reach the host and was denied check-in entirely. After contacting Booking.com support, they managed to reach the property owner, who sent an e...
I booked a hotel for my vacation in Egypt through Booking.com, and as part of the reservation, I was granted a free taxi transfer. Due to frequent flight cancellations at Sabiha Gökçen Airport, I decided to enter my taxi details closer to my departure date to avoid any issues. For about 5-6 days, I...
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