Booking.com Reservation Error - Payment Taken but No Confirmation Received

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Şükran
August 04, 2024 1:03 pm
232

We tried to book a reservation for Lesbos using Booking.com. The reservation was unfortunately canceled, however, the payment was processed immediately. They said they canceled it, but I never got any confirmation code or information from the site. The bank informs that the money has been withdrawn, and it seems impossible to contact customer service. I expect Booking.com to promptly address this issue and provide clear information about the payment and reservation status.

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