Booking.com Reservation Error - Payment Taken but No Confirmation Received

Şükran
Booking.com
August 4, 2024 1:03 PM262

We tried to book a reservation for Lesbos using Booking.com. The reservation was unfortunately canceled, however, the payment was processed immediately. They said they canceled it, but I never got any confirmation code or information from the site. The bank informs that the money has been withdrawn, and it seems impossible to contact customer service. I expect Booking.com to promptly address this issue and provide clear information about the payment and reservation status.

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I can't reach Booking.com customer service. What other options do I have to get support?

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Even though I had to cancel the trip, I still had to pay for a Booking.com vacation that I didn't take. How can I handle this mistake in the best way?

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