Booking.com Reservation Error - Payment Taken but No Confirmation Received

Şükran
Şükran
Booking.com
August 4, 2024 1:03 PM262

We tried to book a reservation for Lesbos using Booking.com. The reservation was unfortunately canceled, however, the payment was processed immediately. They said they canceled it, but I never got any confirmation code or information from the site. The bank informs that the money has been withdrawn, and it seems impossible to contact customer service. I expect Booking.com to promptly address this issue and provide clear information about the payment and reservation status.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I can't reach Booking.com customer service. What other options do I have to get support?

26 Followers
4 Comment393 Complaint

Even though I had to cancel the trip, I still had to pay for a Booking.com vacation that I didn't take. How can I handle this mistake in the best way?

359 Complaint

Similar Complaints

Booking.com Canceled My Reservation but Hasn’t Refunded My Payment

Tuba
Tuba
Booking.com
November 18, 2024 8:37 PM73

I made a hotel reservation on Booking.com, and the payment was successfully charged to my credit card. However, the rese...

Booking.com Car Rental Cancellation and Refund Problems on Lesbos Island

Deniz
Deniz
Booking.com
August 5, 2024 9:22 AM180

I rented a car through the Booking.com app for use on Lesbos Island. Initially, the payment was processed, but then my r...