I made a hotel reservation on Booking.com, and the payment was successfully charged to my credit card. However, the reservation was later canceled by Booking.com, and the refund has not been processed to my card. When I contacted Booking.com, they told me to follow up with my bank, but the bank directed me back to Booking.com.
I am now stuck between the two with no resolution. This issue has caused significant inconvenience, as I have an upcoming international trip and need to make a new reservation, but I cannot access my money.
Booking.com must urgently process my refund and improve their coordination with financial institutions to avoid such problems for other customers. This situation is unacceptable.
I made a hotel reservation through Booking.com, specifically choosing a stay with a free cancellation policy. However, despite canceling within the allowed time, I never received my refund. The hotel has fully charged my credit card, and I have already confirmed with my bank that no refund was proc...
I booked an international hotel stay through Booking.com, but several days have passed and the payment has still not been processed from my card. This delay leaves my reservation status uncertain, and I am concerned that my booking might not be guaranteed. I have tried multiple times to contact Book...
I canceled my original reservation on Booking.com and rebooked the same hotel for different dates. Booking.com assured me that my refund would be processed and credited back to my account. However, it has been quite some time, and I still haven’t received the refund. This delay is frustrating, espec...
I booked a hotel through Booking.com, but the location was highly inconvenient, requiring ferry transportation. Due to this, I canceled the reservation. Despite the cancellation, the payment was still taken from my account, and I have yet to receive a refund. I’ve tried contacting the hotel, but th...
I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...
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