I booked a stay at Bronte Hotel through Booking.com for October 1-3, 2024, and paid in full upfront. However, upon arrival, I was shocked to learn that my reservation had been canceled due to my "late arrival" and the room was given to someone else. I received no notification of this cancellation, and the hotel refused to refund my payment. Despite initially agreeing to a late check-in, the hotel still gave my room away and refused to return the money.
This situation has caused both financial and emotional distress, and I urgently demand a refund for the amount I paid. If this issue is not resolved, I will escalate the matter to legal authorities. Booking.com, allowing such behavior from hotels reflects poorly on your platform. I expect a professional response and immediate action to resolve this situation.
I booked an apartment in London for 4 nights through Booking.com in February 2024. However, Booking.com canceled my reservation, and even though an entire year has passed, I still have not received my refund! We provided all necessary proof, including a full year of credit card statements, but desp...
I booked an accommodation with a free cancellation option through Booking.com. I canceled it on November 22, 2024, expecting a refund within 10 days, as initially promised. However, the refund period was then changed to 30 business days. Now, it has been over two months, and I still haven’t receive...
On December 25, 2024, I booked a one-night stay for two people at Ca' Fontanea Hotel in Venice for March 1-2, 2025. However, just two days before my trip, the hotel canceled my fully paid reservation, citing overbooking. My confirmation number is 4882446743. This last-minute cancellation forced me ...
I booked a car rental through Booking.com and canceled it on the same day, expecting a smooth refund process as promised. They assured me that I would receive my refund within 7 business days. However, it's now been 9 business days, and I still haven't seen the refund in my account. What's more frus...
I made a reservation for a hotel in Malta through Booking.com (confirmation number 4850415451). Due to changes in my plans, I canceled the reservation on November 25, 2024. While the platform shows the reservation as canceled, the refund has still not been processed back to my credit card. I truste...
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