For my reservation at the Ibiş Budget Madrid Centro Lavapiés Hotel, scheduled for November 10–13, 2025, I used my free cancellation right and canceled the booking (Reservation No. 5639****61) on November 3. Even though the cancellation policy clearly stated “free cancellation,” Booking.com emailed me saying that my €377 payment would not be refunded.
I tried to contact the hotel but could not reach anyone. I was also unable to reach Booking.com customer service, and no solution or alternative was offered.
I request that the €377 I paid by credit card be refunded to me in accordance with the stated cancellation policy.
I made a reservation via Booking.com for Mellow Barcelona for the dates 3–13 December 2025, with free cancellation up to 5 days before check-in, as clearly stated in the reservation conditions. In line with this policy, I submitted my cancellation request on 28 November 2025, which was within the fr...
I booked a stay through Booking.com at Villa Apostolos for August 28–31, 2025 (Reservation No: 5195****48) and paid a total of €570. My reservation clearly included free cancellation rights. However, just before the scheduled stay, on August 26, 2025, the property unilaterally changed my booking dat...
On August 22, 2025, I canceled my Booking.com reservation at Copenhagen Downtown Hostel (Reservation No: 5349****53) before the free cancellation deadline. Despite this, 720 DKK (about ₺4,747 at the time) was charged to my registered card, and the refund has not been processed. To follow up on the ...
On June 15, 2025, I made a reservation through Booking.com for Hostal Fernando in Barcelona (confirmation number: 51631607**) for a stay between October 1–5, 2025. I paid a total of €539 using my credit card. However, I realized the next day that my visa would not be valid for those dates, so I imme...
I had a frustrating experience with Booking.com regarding my reservation at the Ibis Hotel in Brussels. On February 20, 2025, I mistakenly forgot to cancel my booking due to logging in with an old, inactive email address. Once I realized the issue, I immediately contacted customer service and explai...
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