Booking.com Refund Not Received After Cancelled Hotel Booking

I made a reservation at Tingala Lodge through Booking.com under booking number 115271827 (PIN: 6781). Due to severe flood damage, the road leading to the lodge was not accessible, so I had no choice but to cancel the reservation. I cancelled on 10/02/2026 and was clearly informed that I should receive my refund within 5 days. Despite this promise, I still have not received my money back to this day. This situation is very frustrating, especially because when I follow up with the manager at Tingala Lodge, I am told that the money is with Booking.com, and yet no refund has been processed to me, and no clear update has been provided. I kindly request that my full refund for this booking be processed immediately and paid back to the original payment method, and that I be informed in writing once the refund has been completed.