Booking.com Refund Delayed After Canceled Reservation

I made a reservation through Booking.com for a standard room with 1 queen bed at the Motel 6 on Pan American Freeway in Albuquerque, New Mexico, under confirmation number 5631633***. The stay was scheduled for 06/11/2026. I later canceled this reservation on 06/11/2026 within the allowed cancellation period, and I did not stay at the property at all. Despite canceling on time, I have not received clear information or confirmation about my refund. I am expecting a full refund of $78.47 for the room, as well as a refund of the $8 travel protection I purchased with the booking. My main issue is with Booking.com’s customer service. I have repeatedly tried to reach a real person, and on the few occasions when my calls were answered, I was either kept on hold for a long time or abruptly disconnected. My questions about whether and when my refund will be processed have not been answered, and I have been left without any information or assurance. I request that my full refund of $78.47, plus the $8 travel protection, be processed as soon as possible and that I receive written confirmation of this refund. I also expect Booking.com to review how my customer service calls were handled, because being repeatedly hung up on while trying to resolve a legitimate refund issue is unacceptable.