We rented vehicles in two different countries through Bluemotion on Booking.com, but despite having a valid and problem-free driver’s license, we were denied both vehicles at pickup. Shockingly, the exact same issue happened in both locations, leaving us stranded and frustrated.
Even worse, we were refused any refund for the cars we paid for in advance. We were given no clear justification—sometimes not even a reason at all. This kind of behavior from a rental provider that Booking.com endorses is completely unacceptable.
Booking.com, how can you continue to work with such an unreliable and unprofessional partner? You are responsible for vetting your third-party providers. We were financially and logistically harmed, and we demand that Booking.com step in and provide a full refund immediately. If this issue is not resolved, we will be forced to take further action.
I booked a car rental through Booking.com with Greenmotion, but the car was never delivered. Despite repeated attempts to resolve the issue, neither Greenmotion nor Booking.com has refunded the amount I paid. Both companies have been unresponsive to my numerous emails and inquiries. This lack of co...
For our trip to Italy, I booked both a hotel and a rental car through Booking.com, paying in full before departure. The car rental included pickup at one airport and drop-off at another. Upon arriving at the rental company’s office, the staff began discussing something in Italian, then requested my ...
We booked and prepaid for a rental car through Booking.com using my personal account and credit card. However, I was not going to be the main driver—just the one completing the payment. During the booking process, we even selected the option for an additional driver, but at no point were we prompted...
I booked a car for our trip to Lesbos through Booking.com. On the day of the rental, the car rental company refused to give us the car because they claimed our driver’s license was outdated. They informed us that the cancellation would need to be processed through Booking.com. However, when I contac...
For our trip to Germany, I booked an automatic transmission car through Booking.com for 10 days, paying in full three days prior to our flight. Unfortunately, our flight was delayed. However, the car rental company had our flight information, and the payment had already been completed. When we arri...
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