I made a reservation through Booking.com for a hotel in Greece. I intended to book from July 28, 2024, to August 1, 2024, but mistakenly selected July 18, 2024, to August 1, 2024. I canceled within an hour of booking, expecting a full refund due to the free cancellation policy. However, only €21 was refunded out of the total €526. I contacted Booking.com customer service, who acknowledged the mistake and assured me that they would discuss the refund with the hotel. Despite my follow-up with both the hotel and Booking.com, I was informed four days later that the hotel refused to process the refund. Both parties have been unhelpful and only offered apologies. This situation is unfair and unacceptable. I have filed a complaint with CİMER and will also file a complaint from Greece. This is a significant amount of money, and I am demanding a full refund.
I made a reservation at the Pyrgos Sofokleous hotel on Lesbos Island through Booking.com for June 16, 2024. I paid half of the reservation fee, amounting to €190.50, with the remaining balance to be paid upon arrival. Three days before my stay, Booking.com canceled my reservation, citing that the re...
On October 18, 2024, I made a reservation (Verification Code: 4469286772) with a free cancellation option and later canceled it. During this process, €421.60 was charged to my card. After canceling, I received an email confirmation from Booking.com stating that my cancellation was successful and the...
On July 17, 2025, I tried to book a vacation in Greece through Booking.com. The system charged my card immediately, and the amount appears as a pending transaction on my account. However, no reservation was ever created. I received no confirmation, no booking number — nothing. I checked my Booking....
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
I'm deeply frustrated with Booking.com. We rented two apartments at Kotor Apartments Casa di Cattaro for June 28 - July 1, 2024, with free cancellation and no prepayment required. We canceled within the allowed time, and Booking confirmed the cancellation. However, the full amount was still charged ...
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