Booking.com Charged Me Despite Free Cancellation, No Refund Yet

Didem
Didem
Booking.com
September 3, 2024 10:40 PM72

I'm deeply frustrated with Booking.com. We rented two apartments at Kotor Apartments Casa di Cattaro for June 28 - July 1, 2024, with free cancellation and no prepayment required. We canceled within the allowed time, and Booking confirmed the cancellation. However, the full amount was still charged to my credit card. Both Booking.com and the hotel are blaming each other, and I still haven't received a refund. This is incredibly disappointing, as Booking.com's guarantee turned out to be false. I demand a full refund from the hotel as promised.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Even though I had to cancel the trip, I still had to pay for a Booking.com vacation that I didn't take. How can I handle this mistake in the best way?

361 Complaint

Similar Complaints

1

Booking.com Canceled My London Reservation but Won’t Refund My Payment

Gonca
Gonca
Booking.com
March 16, 2025 5:37 PM65

I booked an apartment in London for 4 nights through Booking.com in February 2024. However, Booking.com canceled my rese...