I made a reservation through Booking.com for an apartment in Vienna for the dates December 6–9, 2025 and paid $1,104 with my card at the time of booking. Although my reservation appeared as “non-refundable” in the system, the property sent me a message through the app saying, “Please cancel your reservation yourself; we will refund your payment.”
I am being asked to cancel because the property claims it is not available, but since the reservation was marked as non-refundable, I do not want to take the risk of losing the funds I paid. During this process, I communicated the situation via message through the Booking.com app, but I received no response from anyone.
I request that the reservation be cancelled by either the property or Booking.com due to the lack of availability and that the full $1,104 charged to my card be refunded to me. I also ask for a prompt, written explanation regarding this matter and for the uncertainty to be resolved quickly.
On August 5, 2025, around 13:40, I canceled my Booking.com reservation at “Nice Private Room in Wien Center” in Vienna. I had already spoken with the property owner, and we agreed on a free cancellation. Since I had paid €37.69 in advance, I expected this amount to be refunded to my bank card withou...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
I booked a hotel in Vienna through Booking.com but canceled the reservation on December 10, 2024, due to a change in plans. The cancellation was free, as stated in my booking terms, and Booking.com even sent me an email confirming the cancellation. Despite this, I have not received my refund as of ...
I booked the Kryopigihome 1 apartment through Booking.com for 4 nights, from September 5 to September 9, and paid the full amount online. Today, September 3, just two days before my stay, I received an abrupt message: "Your reservation has been canceled." I contacted the property owner, and she expl...
I booked a hotel in Vienna, Austria through Booking.com for a stay from August 5 to August 8. During the booking process, I selected a package that included an airport transfer service, which cost approximately ₺2.000 more than the standard rate. In total, I paid around ₺27.000 via credit card for t...
Comments