I recently rented a car through Booking.com, expecting a smooth and reliable service. Unfortunately, the rental company delivered the vehicle 2.5 hours later than the agreed-upon time. This delay was frustrating and inconvenient, as it disrupted my plans for the day.
Additionally, despite the rental period ending over eight days ago, the deposit I paid has not yet been refunded. I have contacted the rental company and Booking.com multiple times about this issue, but there has been no resolution or clear communication regarding the status of my deposit.
I chose to use Booking.com based on its reputation for reliability, but this experience has been far from satisfactory.
I recently had a bad experience with Booking.com while attempting to rent a car for a 6-day trip. I made all of the necessary arrangements and paid the full amount in advance through their platform, excited about my upcoming journey. I had no idea that this would be the start of a frustrating ordeal...
In August 2024, I rented a car through Booking.com for my trip to Lesbos. I returned the vehicle on time, with no damage, a full tank of fuel, and all conditions met. However, the €350 deposit taken at the start of the rental has not been refunded. I have contacted Booking.com’s customer support mu...
I rented a car through Booking.com, and the rental company they directed me to took a 600-euro cash deposit when I picked up the vehicle. Upon returning the car, they assured me that the deposit would be refunded via bank transfer. However, I never received the refund. When I followed up, they shoc...
I rented a car in Bulgaria through Booking and paid a deposit of $600. I was informed that the deposit would be refunded within two weeks, but it was not returned. Since this was under Booking’s guarantee, I contacted Booking. I was then told that the deposit would be refunded within 28 days. I wait...
On June 4, 2025, I rented a car through Booking.com from Budget Rent a Car at Dubai International Airport. At the time of pickup, 2,550 AED was charged to my credit card as a deposit, and I was clearly told it would be refunded within two weeks after returning the vehicle. I returned the car in pro...
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