On February 4, 2025, I booked a room at Grand Hostel Berlin Classic through Booking.com for March 6-8, 2025. Initially, I reserved a Double Room with a Shared Bathroom for 6,143₺, but within the first hour, I upgraded to a Double Room with a Private Bathroom by paying an additional 1,151₺, as per Booking.com's upgrade policy.
Despite my bank confirming the full payment was processed, Booking.com emailed me claiming that I had not paid and that my reservation would be canceled within 24 hours. I immediately contacted customer service via message, but never received a response.
Since Booking.com failed to assist me, I reached out to the hotel directly, and they confirmed that my reservation was valid and that I was booked for a Double Room with a Private Bathroom. Based on this confirmation, I assumed everything was fine. However, Booking.com still canceled my reservation and refused to refund my money!
I have proof of payment, email confirmations, and chat logs with the hotel, yet Booking.com’s customer service remains completely unresponsive. This is unacceptable!
I demand an immediate refund or reinstatement of my reservation. Booking.com, fix this issue now!
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
On July 22, 2025, I made a reservation through Booking.com, where the confirmed price for my booking was ₺6,649. However, when I checked my credit card statement, I saw that ₺6,891 had been charged instead—₺242 more than the agreed-upon amount. The promotional campaign I joined clearly stated the am...
I had made a hotel reservation on Booking.com for a September vacation under reservation number 6183468188. Due to a change in plans, I used the free cancellation option provided by the platform and received confirmation that the cancellation was successful. However, despite this confirmation, I was...
I am absolutely furious with Booking.com! On June 17, 2025, I attempted to book two separate double rooms at the Premier Classe Hotel Breda in Breda, Netherlands, through your app. The payment process froze and gave me an error, making me think it failed. So, I tried to rebook. I couldn't find room...
On March 12, 2025, I booked a stay at Titanic Comfort Hotel Mitte through Booking.com for ₺17,496.45. I used my free cancellation right and canceled the reservation as allowed. Shortly after, I received an email from Booking.com confirming my refund had been processed and sent to my bank. However, ...
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