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Deniz found the result inadequate

Unable to Withdraw Money from Bitlo – No Support or Resolution

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Deniz
February 09, 2025 3:12 am
34

I invested in Bitlo after hearing good things from friends, but now I can't withdraw my money despite its urgency. The live support team is clueless—they provide no real assistance. When I call, the same support agent from live chat answers the phone, but they only offer scripted responses without actually solving the issue. Neither they nor I understand why I can’t access my own funds.

I was initially excited about the Bitlo token, but this experience has completely changed my perception. I’m sharing this so others don’t fall into the same trap. Once I manage to withdraw my money, I will no longer use Bitlo. I expect an immediate resolution to this issue.

February 22, 2025 8:09 pm (13 days after complaint)

Hello Mr. D, The transfer transactions that caused your complaint have been completed. Our support representatives have informed you about your request during phone calls. Thank you for choosing Bitlo, and we wish you healthy days.

March 29, 2025 5:05 pm

Hello Mr. D, Your request has been reviewed, the necessary information has been conveyed to you, and a solution has been provided. If you have any additional questions, you can contact us. Thank you for choosing Bitlo, and we wish you healthy days.

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