eDreams Issued Flight Ticket with Wrong Name and Refuses Correction

I purchased a return flight ticket through the eDreams website on Thursday, 30 May, in the morning for Zambia Airways, flying from OR Tambo Johannesburg to Lusaka on 8 May and returning from Lusaka to Johannesburg on Sunday, 17 May. The total amount I paid for this ticket was R7,200.00 by credit card. I received the booking confirmation email about 24 hours later, on Friday, 1 May, and then noticed that the passenger name and details on both tickets were not correct. The ticket was issued in the name “Vanessa Cook”, whereas my correct name, as per my passport, is “Hester Cook”. I immediately contacted both Zambia Airways and eDreams to have the name corrected. The airline informed me that they do not touch agency bookings, and eDreams told me that the airline would not allow a name change. At the same time, I have been clearly informed that I will not be able to fly if the name on the ticket does not match my passport. During the booking process on eDreams, I was not asked for a passport or ID number, which is why I do not believe this situation is my fault. At the moment, the ticket is still active but in the wrong name. I contacted Zambia Airways again this morning and received an email from the airline, and I have also been chatting with eDreams about this issue. However, the matter is still not being resolved, and I have not been provided with any reference numbers or a concrete solution. I request that eDreams urgently correct the passenger name on my booking from “Vanes** Cook” to “Hester Cook” so that it matches my passport, without any additional cost to me, or alternatively provide a full refund or a new ticket under the correct name on the same dates. I expect this to be resolved as soon as possible so that I can travel on the flights I have already paid for.