I transferred XRP from my Binance Global account to Gate.io, selecting the BSC (Binance Smart Chain) network because it was listed as an option on both platforms. However, despite the transaction showing as successful on Binance, the funds never arrived in my Gate.io wallet.
I have saved screenshots of the transaction details, including the transaction ID and timestamps. Everything appears correct on my end, yet the tokens are missing on Gate.io’s side.
To make matters worse, since Binance Global’s interface is in English, I’ve been struggling to understand error messages and navigate the help center properly. It’s making the process of resolving this issue even more frustrating and confusing.
I urgently need support from both Binance and Gate.io to help locate and credit the missing XRP. This is not just a technical issue—it’s my money, and I expect a swift and transparent solution. Please respond with clear instructions to resolve this matter immediately.
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