I faced liquidation on my trades during a sudden market downturn. How does Binance handle issues related to sudden price changes?

During the major market crash on October 11, 2025, I had open positions in my Binance account. My balance, which was $4,600, dropped to $500 after my positions were liquidated (LOG). That night, it was announced that users who incurred losses would be reimbursed up to $6,000 via phone communication...

I’ve repeatedly experienced issues with the stop-loss function on the Binance Global app while trading futures on my Android device. Even today, as in previous cases, my stop-loss orders failed to execute properly. I receive a notification stating that the stop-loss order has been triggered, but imm...

On the night of October 10, 2025, while trading in the Futures section of the Binance Global app on AVAX, DOGE, and ADA pairs, I experienced a major system freeze. Despite repeatedly trying to add margin, the system did not allow it and only permitted sell orders. As a result, I suffered a loss of a...

In response to the notification regarding my complaint No: 20251014090*, which was rejected concerning the October 10, 2025 SUI/USDT Flash Crash incident, I hereby submit this formal objection. On October 10, 2025, while trading the SUI/USDT pair on Binance Global, I attempted to manually close my ...

On October 20, 2025, at around 2:48 PM, I placed a stop-loss order in the Binance Futures section for the bianrensheng/USDT Perpetual trading pair. Even though the price reached my stop level, my orders did not execute. Because of this failure, I incurred an additional loss of about 2,500 USDT that ...

On October 10, 2025, I was unable to make any transactions on the Binance Futures platform due to a system crash. As a result, all four of my open positions were liquidated, causing a total loss of 235.65 USD. Binance’s official social media accounts (including CZ Binance) announced that users affe...

Under Binance’s “half-billion-dollar relief program,” it was announced that users who lost 30% or more of their assets due to liquidation would receive financial support. However, I lost 25% of my total assets from liquidation, yet I was not included in the program. Setting such a narrow eligibility...

On October 17, 2025, at around 1:00 a.m., I experienced an abnormal market movement in my PAXG (Pax Gold) transactions on my Binance account. This unexpected price fluctuation resulted in a ₺600,000 loss. My account number is 55523* and my username is 7*3. I request that Binance investigate this in...

I’ve been trading futures on Binance for about three years, and throughout this time, I’ve consistently encountered issues where my positions fail to close on time and excessively high commissions are deducted from each trade. These recurring problems have caused me a total financial loss of around ...

On October 10, 2025, at around 00:17, while trading on the Binance Android mobile app, the application suddenly froze, preventing me from managing my open positions. Specifically, I had active trades in the following pairs: EPIUSDT, BBUSDT, BIOUSDT, XRPUSDT, MITOUSDT, TONUSDT, and ETHFUSDT. Because ...

On October 10, 2025, at around 9:00 a.m., while trading with leverage on the ZEC pair via the Binance mobile app, I was unfairly liquidated twice by the system despite having sufficient margin in my account. As a result, I lost approximately $14,000. I had experienced a similar issue before, which h...

On September 23, 2025, I placed a trade on Binance in the HEMI/USDT trading pair and suffered a loss when my position was liquidated despite having set a stop-limit order. Although I had taken all the necessary precautions during the trade, it seems that the system failed to execute my stop-limit o...

On September 25, 2025, a long position was opened in my Binance account without my knowledge, and my funds were subsequently liquidated. Before the incident, I had set a stop-limit order and then shut down my computer and went to sleep. My stop-limit order was executed at 02:02:57, but at 02:38:42 a...

On September 15, between 15:09 and 15:12, I was trading the BTC/USDT pair on the Binance mobile app with a balance of about $10–13 using 10x–30x leverage. During the trade, I tried several times to place a sell order, but each time I received a long error message in English on the screen, and the or...

I recently opened a Cross Margin trade on Binance with 20X leverage, and despite the fact that my position never reached the liquidation price, my trade was forcefully liquidated. To make matters worse, I had set a stop-loss above my entry price, yet the system never executed it. Instead of closing ...

Last night, I completed a margin trade on Binance, and I closed the position while it was in profit. However, to my shock, when I checked my account afterward, $200 was missing. I did not make any withdrawal, and there was no liquidation or loss notification — just a sudden, unexplained reduction in...

I am reporting a significant issue with my Binance account where a leveraged trade, which had been open for a considerable time and was showing a $243 loss, automatically closed without my authorization. I did not place any order or initiate any action to close this position myself. This unexpected ...

I am absolutely furious with Binance Global! I had an open position in the FUNUSDT coin, and my liquidation price was 0.007892. The coin only reached a high of 0.007800. My stop-loss level was even set at 0.007890. Yet, on June 21, 2025, at 4:00 PM, despite the coin only reaching 0.007800, my trade ...

I am absolutely furious with Binance Margin! I opened a 20x long position with 150 USD, then I sold everything and tried to close the position. A balance of 3.66 USD remained. The position would not close after more than 25 attempts, and they said it would take 24 hours. Afterward, a tiny remaining...

On June 20, 2025, at 9:26:15 PM, I opened a short trade. At the exact moment I opened it, the price was around 103.065. But when the trade actually opened, the entry price was listed as 102.458! What kind of ridiculous nonsense is this? The price never even touched 102.458 at that timestamp. This i...

I’m absolutely shocked and frustrated with what just happened on Binance. I opened a short position on LPT using 30× leverage with ₺300, fully expecting to profit when the price dropped. The price did drop—by nearly $3—yet somehow my entire position was liquidated. It makes no sense. On one screen, ...

I recently completed a trade on Binance, and the numbers simply don’t add up. Before the trade, I had $31 in my account. After closing the position with a $1.60 profit, I expected to see around $32 in total. Instead, my balance dropped to just $25. That’s a difference of nearly ₺200 with no explanat...

I’m extremely frustrated with Binance right now. I placed a stop limit order on my ID coin position, clearly setting it at 0.1905 to protect myself from liquidation. But the system completely ignored it and liquidated my position anyway. What’s the point of using stop limits if the platform doesn’t ...

After my Binance futures position was liquidated, I was shocked to find my account showing a debt of -12 USDT. I thought a liquidated account should be reset to zero—not show a negative balance. To clear it, I deposited 50 USDT. But Binance immediately deducted 12 USDT without warning or justificati...