As of 00:02:58 on 2024-12-10, I attempted to close all on the 19 trading pairs in my account, but the action failed and resulted in a service connected refresh error. I closed and reopened Binance to resolve the issue, but during this time, my trades were liquidated. Due to this server error, I was unable to sell my trading pairs and suffered financial losses. Your team examined the issue and provided me with a link to claim compensation. This problem occurs periodically on my account, and I have shared the necessary screenshots and videos with your team. The error has been acknowledged, and I was instructed to fill out a form for compensation. If not for the server error, I would have been able to save my funds and continue trading. As a regular Binance user, I have faced significant hardship due to this loss, and I request Binance to address this grievance, support its users, and ensure such errors are resolved. I expect thorough investigations and appropriate compensation for the financial loss I experienced on the specified date and time.
On the night of October 10, 2025, while trading in the Futures section of the Binance Global app on AVAX, DOGE, and ADA pairs, I experienced a major system freeze. Despite repeatedly trying to add margin, the system did not allow it and only permitted sell orders. As a result, I suffered a loss of a...
I am reporting a significant issue with my Binance account where a leveraged trade, which had been open for a considerable time and was showing a $243 loss, automatically closed without my authorization. I did not place any order or initiate any action to close this position myself. This unexpected ...
On October 10, 2025, at around 9:00 a.m., while trading with leverage on the ZEC pair via the Binance mobile app, I was unfairly liquidated twice by the system despite having sufficient margin in my account. As a result, I lost approximately $14,000. I had experienced a similar issue before, which h...
On October 10, 2025, I was unable to make any transactions on the Binance Futures platform due to a system crash. As a result, all four of my open positions were liquidated, causing a total loss of 235.65 USD. Binance’s official social media accounts (including CZ Binance) announced that users affe...
Comments