Unauthorized Long Position and Liquidation on My Binance Account
On September 25, 2025, a long position was opened in my Binance account without my knowledge, and my funds were subsequently liquidated. Before the incident, I had set a stop-limit order and then shut down my computer and went to sleep. My stop-limit order was executed at 02:02:57, but at 02:38:42 a long position was opened at the price of 0.17175*** without my consent and liquidated at 0.17419***. I checked whether anyone else had accessed my computer or account, but apart from my spouse—who does not have a Binance account and did not make any transactions—no one else has used my computer. From the account activity section, I confirmed that on the 25th the only login was from my own connection. Two-factor authentication (2FA) is active on my account, and no security settings have been changed. In addition, I did not receive any suspicious login or transaction notifications on my email or phone. Aside from this incident, there has been no other unusual activity on my account. My total loss amounts to 112.86696295 USDT. I request Binance to investigate in detail the transactions carried out in my account without my knowledge and to compensate me for my loss.
It turned out that my account was compromised. Even though they failed to ensure the security of my account, they did not compensate my loss. They advised me to file a complaint through legal means. Also, today in futures trading, despite the liquidation price being shown as -- and the price not being specified, one of my trades was liquidated. There is no liquidation price, yet it gets liquidated. The Consumer Court and MASAK will take care of this. After that, I will file a compensation lawsuit. May our struggle be blessed.
Hello again Aşkın A., If your account is accessed by unauthorized persons, this usually results from user-related security vulnerabilities (logging into untrusted sites, clicking suspicious links, using insecure networks, etc.). As Binance, there are no security breaches on our platform, and we do not accept responsibility in such cases. The reason and details for the liquidation of your futures position have been explained to you by our live support team. Thank you for your understanding, and we strongly recommend that you review account protection measures for your security. Best regards, ^IC Binance Team
Let's see who the Consumer Arbitration Committee-Court will find at fault regarding the issue of ensuring customer security, and what they will say about your statement that 'you have been liquidated' after the fact, especially when the liquidation amount was not specified during the transaction and was shown as (--).
Dear user, If you determine that there was no login from a different device, it appears that the transactions are currently being carried out on devices where the session is already open. Only users can ensure the physical and remote access security of their devices. If you have detected that different people are using your account and that there are transaction closures that do not belong to you, you will not encounter such situations if you set up a screen security code on each of your devices, log out of your session when leaving the device, and, if possible, clear cookies and history. Regarding your second liquidation, we see that the numerical figures have been explained in live support, and it appears that there is no doubt about this situation, but that the liquidation occurred outside your expectations because the order given was not the one you preferred. If you still have any questions about this issue, you can get help again through Turkish live support. We are always ready to help regarding Binance services.