On October 10, 2025, at around 9:00 a.m., while trading with leverage on the ZEC pair via the Binance mobile app, I was unfairly liquidated twice by the system despite having sufficient margin in my account. As a result, I lost approximately $14,000. I had experienced a similar issue before, which had already caused me to lose trust in the platform. Facing the same problem again has caused both financial and emotional distress. I believe other users trading with leverage on Binance should be cautious, as the system may close your positions arbitrarily even if you have enough margin. The user ID of my trading account is 51421***, and my registered email address is yasa.3***@gmail.com. There were no promotions, bonuses, or campaigns active during the transaction. I expect Binance to conduct a thorough investigation of these transactions and compensate me for my financial loss. I kindly request that this matter be resolved as soon as possible.
As of 00:02:58 on 2024-12-10, I attempted to close all on the 19 trading pairs in my account, but the action failed and resulted in a service connected refresh error. I closed and reopened Binance to resolve the issue, but during this time, my trades were liquidated. Due to this server error, I was ...
I am reporting a significant issue with my Binance account where a leveraged trade, which had been open for a considerable time and was showing a $243 loss, automatically closed without my authorization. I did not place any order or initiate any action to close this position myself. This unexpected ...
On the night of October 10, 2025, while trading in the Futures section of the Binance Global app on AVAX, DOGE, and ADA pairs, I experienced a major system freeze. Despite repeatedly trying to add margin, the system did not allow it and only permitted sell orders. As a result, I suffered a loss of a...
I recently opened a Cross Margin trade on Binance with 20X leverage, and despite the fact that my position never reached the liquidation price, my trade was forcefully liquidated. To make matters worse, I had set a stop-loss above my entry price, yet the system never executed it. Instead of closing ...
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