Binance Did Not Execute The Order in Leveraged Transaction
On Binance, in a leveraged trade, I opened via Arbitrum, despite setting a sell order for $2.2 and above, Binance failed to execute my sell order when the price reached this level, and as a result, my position was liquidated upon seeing the liquidity price. When the price rises, the sale is not triggered; when the price falls, the sale is processed immediately. This transaction contains a mistake, for which Binance is accountable. Records are available. I demand an instant refund of my initial investment. From now on, it appears that I will be switching to an exchange that can execute my orders in leveraged transactions. Based on their response, I will make an assessment of the reliability of leveraged trades on Binance.
Hello Murat, First of all, thank you for informing us about this situation. We would like to examine this situation more closely together and assist you in the most appropriate way. Please contact our live support team. If you have already done this, could you please share the Case ID? Thank you, Binance Team
Case ID 117799007
We can see that you are currently chatting with our support team, and they will do their best to assist you. Thank you. ^BT
Unfortunately, your support service (Troy) presented all the arguments to justify themselves instead of helping me and even threatened me. It's really funny because Binance is already waiting to be accepted in my country, and there are many precedent cases as well. Why do I even expect help from this exchange that perceives its customers as manipulators and enemies? My sell order of $2.2 was not executed even though Arbitrum reached this price, and I was given excuses about differences like the last price and the real price. Apparently, the price was shown as $2.2, but since it was actually $2.199999, the order was not executed, etc. But in the opposite situation, you directly take your customers' assets? Not only are you not helping me, but you are also threatening me on top of that. As a customer, I will seek my rights.
Sure, here is the translation: "When the interested friend heard that I had taken a screenshot, they immediately changed their attitude and started acting politely. What kind of stock market is this? They are trying to take their customers' money. I am sharing the screenshots."
Screenshots continued
Attached are the conversations containing the continuation of the screenshots.
Here is the translation of the provided text from Turkish to English: "I am providing the other conversations as an attachment for you to witness the unhelpful attitude of the support service and their threatening manner towards customers. I suggest you reconsider using Binance."
As provided by our live support team, there are two types of stop/trigger prices in Binance Futures: Last Price and Mark Price. In Binance Futures, the Last Price is the most recent transaction price of a contract, and the Mark Price is the estimated fair value of a contract. When we checked the initial screenshots you uploaded, you can see that the "Conditions" section states "Mark Price," but in the second screenshot you uploaded, which contains a chart, it states "Last Price."
