Bigpoint Seafight Wrong Currency Charges And Customer Service

Ayla
June 12, 2023 1:02 AM10

Hello, I have been playing the Seafight game from Bigpoint for 2 years. I live in Turkey, but due to work I had to travel abroad and then return. After this, my ship’s payment flag was automatically switched to USD instead of the local currency. I contacted Bigpoint customer service multiple times and explained the issue, but despite writing repeatedly, they never fixed the problem. Instead, they even threatened me with closing my ship if I didn’t comply. This feels like an unfair and unacceptable practice against loyal players. I should be able to pay in my local currency without being penalized or intimidated. I am requesting that Bigpoint correct this issue immediately, restore fair billing, and stop using threats against players.

Comments

Similar Complaints

Bigpoint.net Charged ₺89.90 Without My Consent for League of Angels

Oguzhan
Oguzhan
Bigpoint
August 7, 2025 4:03 AM19

On August 7, 2025, I noticed an unauthorized charge of ₺89.90 on my Akbank credit card linked to Bigpoint.net under the ...

Drakensang Online Unauthorized Charges Not Refunded by Bigpoint and Papara

Furkan
Furkan
Bigpoint
July 17, 2023 8:50 PM21

Hello, I am filing a complaint regarding Drakensang Online, a game by Bigpoint. Purchases were made from my account by f...

IGG Game Updates Cause Bugs, Support Responds Too Late and Events Are Missed

Yakup
Yakup
Igg.com
May 14, 2025 11:38 AM18

Hello, I am a player from a Turkish server, and I have been playing IGG games for a long time. However, there is a recur...

Toca Boca Charged Me Without Purchase—I Want a Full Refund Now

Düriye
Düriye
Toca Boca
May 31, 2025 2:59 AM30

I'm seriously disappointed with Toca Boca. I made a single purchase for a game that clearly cost ₺20, but somehow, ₺200 ...

Doomsday Last Survivors Wrongly Blocked My Account After Refund Dispute

Erkan
Erkan
Igg.com
June 16, 2025 1:35 AM64

I play Doomsday: Last Survivors by IGG, and on August 20, 2023, I noticed that one of my in-game purchases was charged t...