Unauthorized Charges After BetterMe App Deletion

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Kübra
July 14, 2024 3:14 pm
309

I signed up for the BetterMe app for a month, but eventually decided to cancel my subscription and remove the app from my device. Unfortunately, over the past two months, funds have been deducted from my account without my consent as a result of the app being removed. Could you please assist me in canceling my subscription and refunding my money?

July 15, 2024 1:49 pm (22 hours after complaint)

Hello! Thank you for contacting us. We are willing to assist every user with any request and are happy to provide you with all the information regarding the situation. Please check your email inbox and get back to us when you are available! Best regards, The BetterMe Team

July 24, 2024 3:41 pm

Hello. Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

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