BetterMe App Charging My Account Despite Subscription Cancellation

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Yağmur
August 18, 2024 10:07 am
216

I tried out the BetterMe app for a while, but decided to cancel my subscription after the trial period. Surprisingly, I just found out that ₺115 has been deducted from my account every month since then. I find it quite perplexing that funds can be withdrawn from my account without my explicit consent.

I decided to give the app another shot and downloaded it again, hoping to cancel my subscription. However, I'm still unsure about the process of doing so. I need this problem fixed right away. Please ensure that no additional charges are made to my card next month.

Kindly attend to this matter promptly and provide confirmation of the cancellation of my subscription.

September 11, 2024 10:52 pm (24 days after complaint)

Hi! Thank you for your review. There is an option to cancel a subscription directly in the app (More → Manage Subscription) or by contacting our support team. Please get in touch with us. We are always glad to help and find a solution together. Kind Regards, BetterMe

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