BetterMe Yoga Charged My Card Without Consent After I Canceled Subscription

December 27, 2024 11:36 am
197

I used the BetterMe Yoga app in June and canceled my subscription after one month, even deleting the app. However, I recently discovered that the app had saved my payment information without my consent and has been charging my card for months for a service I no longer use.

I am extremely frustrated to see unauthorized payments being taken for an app I haven’t used in months. This is a clear violation of trust and customer rights. I demand a full refund for all the unauthorized charges and an explanation of how my card details were saved without my permission. BetterMe must address this issue immediately and ensure it doesn’t happen to other users.

December 31, 2024 3:24 pm (4 days after complaint)

Hello! Thank you for your feedback. If the subscription has been properly canceled, it should not be renewed automatically. We have confirmed that our BetterMe team has resolved your issue. Please take a moment to check your inbox. Kind Regards, Team BetterMe

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