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I Got Charged by BetterMe for 13 Months Despite Never Using the App

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I Got Charged by BetterMe for 13 Months Despite Never Using the App

Burcu

July 29, 2025 2:35 pm

I originally signed up for BetterMe in June 2024 just to test it out and paid ₺179 at that time. I never used the service beyond that initial trial and even deleted the app from my phone shortly after. Recently, while reviewing my credit card statement, I was shocked to discover that BetterMe has been charging me ₺350 every month for the past 13 months—a total I was completely unaware of until now.

I reinstalled the app just to cancel the subscription because there was no clear warning, notification, or consent for these recurring charges. This feels like an exploitative business model designed to silently charge users who are no longer active.

I demand a full refund of all unauthorized charges and immediate confirmation that my subscription has been permanently canceled. BetterMe must stop withdrawing money from users who never agreed to a long-term subscription and didn’t even use the product.

BetterMe

August 06, 2025 12:57 pm (7 days after complaint)

Hello. Thank you for sharing your comment. When you delete the subscription-based app, you need to cancel the subscription separately. Any subscription is connected to your account and not to the app. That is why deleting the app is not equal to subscription cancelation. Our team has already reached you via email. Please email us back so that we can find the best possible solution for you. Kind regards, Team BetterMe

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