I downloaded the BetterMe Pilates app and signed up, but later decided to cancel my subscription. Despite canceling, the app has been charging me monthly for several months, even though I’ve had no further use or interaction with the service since my cancellation.
This is completely unacceptable. If I’ve canceled, why am I still being charged? I want to cut all ties with the app, yet it continues to withdraw money from my account without my permission.
BetterMe, I’m demanding that you immediately stop all charges and issue a full refund for the months I was charged after canceling my membership. This is not just a billing mistake—it’s unauthorized and needs to be corrected at once. Respect your users and fix this now.
I signed up for a 1-month wall pilates program on the BetterMe app, but now they are continuing to charge my card every month, even though I am not using the app. When I tried to log in and cancel my subscription, I kept getting password errors. Even after resetting my password, the app still doesn...
I subscribed to BetterMe for a one-month paid membership during the summer. When I could no longer continue using it, I canceled my subscription. However, I recently discovered that BetterMe has been charging me every month for the past six months without my consent. This is completely unacceptable!...
I’m very frustrated with the BetterMe app. I originally downloaded it just to try a one-month exercise program and paid for that single month. I didn’t use the program after that, and I definitely didn’t authorize any ongoing subscription. But I recently discovered that BetterMe has been continuousl...
I signed up for the BetterMe app and used it only a few times. Since I wasn’t satisfied with the experience, I canceled my subscription directly through the app. It clearly shows my membership as "canceled," and I also confirmed that there’s no active subscription listed in my Apple payment settings...
BetterMe has been charging my credit card unfairly even though I canceled my subscription! I downloaded the app about a year and a half ago to try it out. After using it for only a month, I canceled my membership, yet they continue to withdraw money from my credit card through Google Pay. This is c...
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