Prolonged Bershka Delivery Delay - Seeking Immediate Resolution and Transparency

I've been patiently waiting for my order for 9 days, and despite the promise of delivery between 20/11 and 22/11, the product is still lingering in the warehouse. The lack of attention to this matter is concerning. I've tried reaching out to your customer service representatives, and they keep brushing me off with promises of urgent emails and prioritized attention, but there's still no resolution in sight. This reflects poorly on your company's commitment to customer satisfaction. I would appreciate a genuine and timely response, what happened to you delivery systems???