Metro Grossmarket Outdoor Furniture Complaint - Legs Damaged Within 2 Years
I bought an outdoor wooden furniture set from Metro Grossmarkt, Turkey, Istanbul on May 29, 2023. One leg of one of the chairs was broken, and I injured myself. When I inspected the furniture further, I realized that all the legs had deep cracks, some of them on the verge of breaking. I was surprised to notice that all the legs of my outdoor furniture were damaged and almost broken within two years of purchase. It was marketed and advertised as strong and robust outdoor furniture with a higher price compared to other stores like Bauhaus. I called them ten days prior and informed their customer service representatives three times. They promised to call me back after their investigation, but they haven't contacted me yet.
Dear Valued Customer, First of all, we would like you to know that we are sorry for the negative experience you had. We will contact you as soon as possible to resolve the issue. Thank you.
Today, Mr. Bilal, the department manager, contacted me by phone. It was a conversation that seemed positive about resolving the issue. He said they would get in touch with the manufacturer. I will continue to provide updates on the developments.
Dear Valued Customer, The review process regarding your complaint has been completed. The necessary information has been provided to you through our Call Center. Thank you for choosing MetroGross.
