AXA Insurance Wants to Repair My Totaled 2-Week-Old Motorcycle After Taxi Crash
I had only had my motorcycle for two weeks when, on October 1, 2024, an accident occurred due to a taxi driver running a red light. The taxi's insurance is with Axa, and the traffic accident report shows the taxi driver as 100% at fault. My motorcycle was rendered unusable, and my service center said, "It will be a total loss." The expert who came to inspect said, "It could be a total loss, the damage is extensive." A decision has been made to repair a motorcycle that is only two weeks old with 700 km, despite it being at total loss level! Why should I have to ride a damaged vehicle? And now, due to someone else’s mistake, I am losing my motorcycle. This is the height of injustice. I want the amount I paid for my motorcycle or a replacement with a motorcycle of similar mileage and model.
The complaint reflected through your site by Mr. K. has been taken into consideration by our company. Further information will be provided on the matter. Sincerely, AXA SİGORTA A.Ş. Customer Complaint Management
The complaint submitted by Mr. K. through your website has been reviewed. We would like to inform you that an adjuster was assigned to the damage file opened by our company for damage assessment procedures, and as a result of the investigations conducted by the adjuster, a repair decision has been made. Kind regards, AXA SİGORTA A.Ş. Customer Complaint Management
I called customer service last night. They said the gentleman handling my case will call today!
I still haven't received a positive response.
The problem is solved.
