I would like to discuss my less-than-satisfactory encounters with Asus customer service. I have noticed that the staff has been lacking in their level of assistance, not fully meeting their responsibilities. Unfortunately, even though I sent my faulty motherboard for repair under warranty, it was returned to me without any repairs done, claiming that there was damage to the box. During this experience, I was also billed for the cost of shipping both ways.
The repair service of Asus really let me down and it was super frustrating. I checked the website, but there were no updates on my repair status. I ended up having to call customer service 4 to 5 times just to get a simple answer that my product was still being tested. So, just under a day later, I ...
I bought an Asus B550MK motherboard online, but it arrived broken. When I tried to use the warranty, they surprisingly said it was void for reasons that didn't seem related. After putting all the parts together, the motherboard didn't work. After testing the other parts thoroughly, it became clear t...
I reported the high temperature warnings on the mainboard (70°C and 93°C) to ASUS and sent my device with serial number M3M0FM075832GJP for repair. When I received it, ASUS claimed there was no problem and returned it to me. When I tested it after reinstallation, however, the problem persisted, and ...
I sent my MSI laptop for warranty repair, but it was returned to me labeled as "unrepairable" with instructions to send it to the main service center. To make matters worse, Aras Kargo charged me a ₺670 shipping fee upon delivery. This situation seems highly unreasonable. Why should I be responsibl...
I bought an Asus VivoBook laptop last year. From the very first days, I started experiencing freezing and lagging issues. The battery would drain very quickly. Sometimes it would shut down on its own and wouldn’t turn back on for 2–3 days without any reason. After the last shutdown, it never turned ...
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