I bought an Asus B550MK motherboard online, but it arrived broken. When I tried to use the warranty, they surprisingly said it was void for reasons that didn't seem related. After putting all the parts together, the motherboard didn't work. After testing the other parts thoroughly, it became clear that the motherboard was indeed faulty. I filled out the service request form and sent it to Asus authorized service, but they told me that the problem was caused by a software glitch in the BIOS. But when I got to the warranty center, they said there was physical damage and sent it back. They also made me pay for the shipping because I didn't want them to fix it.
When I asked, they hadn't even done a proper diagnosis yet. They said it wasn't covered by the warranty. If they had looked at it, they would have realized that the problem wasn't caused by what they claimed was "physical damage" (just a small drop of thermal paste during assembly, which doesn't cause any harm since they are insulating substances).
They've kicked me out because of their own faults and are refusing to find a solution. To make matters worse, they suggested a new motherboard to replace the broken one, but it costs a whopping ₺4,500, which is way more than the original ₺3,200 price. It's really disappointing, and if they care about their brand reputation and making customers happy, they should step in to help.
I purchased an ASUS TUF 550M-Plus Gaming Wi-Fi 2 motherboard from Amazon, and it has been a series of problems. After the initial repair, where the GPU was falsely diagnosed, the authorized ASUS service returned the motherboard after a reset. Soon after, the BIOS light illuminated, and further inspe...
ServisPoint is sabotaging people's efforts (Asus turns a blind eye!). They damaged the product I sent and refused to assist. The product is an x670 e Hero Asus motherboard. I requested the replacement of only 3 parts for a fee. I sent the product to the service center about 6 months ago, around Nove...
I would like to discuss my less-than-satisfactory encounters with Asus customer service. I have noticed that the staff has been lacking in their level of assistance, not fully meeting their responsibilities. Unfortunately, even though I sent my faulty motherboard for repair under warranty, it was re...
My Asus ROG B550-F Gaming motherboard, purchased on March 15, 2023, left me in despair just nine months later when attempts to power on my PC failed miserably. Rushing to the service center, I was shocked to learn that they attributed the issue to 'oxidation due to foreign substance contact,' an une...
My Asus tuf 550M- Plus Gaming Wi-Fi 2 mother card, which I bought from Amazon, was faulty. When I first sent it for repair, it was giving a warning that the graphics card (GPU) was faulty, but my graphics card is working. Asus authorized service could not find any fault on the motherboard after the ...
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