The repair service of Asus really let me down and it was super frustrating. I checked the website, but there were no updates on my repair status. I ended up having to call customer service 4 to 5 times just to get a simple answer that my product was still being tested. So, just under a day later, I got a message from the shipping company saying that the product was already on its way. It’s frustrating because I asked customer service to change my address and even confirmed it twice, but the product still ended up at the wrong place. I waited for 4 days trying to sort out the issue, but there was no follow-up or clear info at all. I didn't get clear communication, they didn't pay attention to the shipping details, and I wasn't kept in the loop about my product. To make matters worse, I ended up waiting for no good reason. This kind of disorganization and neglect just isn't okay.
I would like to discuss my less-than-satisfactory encounters with Asus customer service. I have noticed that the staff has been lacking in their level of assistance, not fully meeting their responsibilities. Unfortunately, even though I sent my faulty motherboard for repair under warranty, it was re...
I bought an Asus VivoBook 15 laptop from Amazon on December 7. After using it for a few days, I noticed it wouldn’t charge, so I opened a service request on December 12. After waiting four days for UPS to pick up the package, I contacted them and found out that Asus hadn’t notified the courier. Afte...
I've never encountered a courier company that performs worse. I need to send my Asus device for service in Istanbul, and a reservation was made. I've been waiting at home since January 8th. Today is January 12th. I call every day, and each day they spin a different lie. I've been stuck at home for f...
I took my Asus ProArt notebook to the service center due to some unusual noises it was making. They contacted me on March 22nd to inform me that they were unable to resolve the issue and would be returning the computer. Sure, I'm on board. I reached out to customer service for an update, and they in...
I bought an Asus VivoBook laptop last year. From the very first days, I started experiencing freezing and lagging issues. The battery would drain very quickly. Sometimes it would shut down on its own and wouldn’t turn back on for 2–3 days without any reason. After the last shutdown, it never turned ...
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